Privacy Policy

1. Information We Collect

Personal Identification Information

When you book a vehicle rental with peregrineta, we collect the following personal data:

• Full name
• Email address
• Phone number
• Physical address
• Driver's license information (number, issuing authority, expiration date)
• Credit card information for security deposit and payment processing
• Passport or identification card details (for identity verification)

Booking and Service Information

We collect information related to your rental bookings:

• Rental dates and duration
• Service tier selected (Low, Mid, or Summit Altitude)
• Delivery and return locations
• Vehicle preferences and special requests
• Route information and itinerary details (for Mid and Summit tiers)

Technical Information

When you visit our website, we automatically collect certain information:

• IP address and device information
• Browser type and version
• Pages visited and time spent on our site
• Referring website addresses
• Cookie data (see our Cookie Policy for details)

2. How We Use Your Information

We use your personal data for the following purposes:

Service Delivery

• Processing and confirming your vehicle rental bookings
• Coordinating vehicle delivery and return logistics
• Providing route documentation and navigation guidance
• Offering real-time traffic advisory services
• Assigning dedicated coordinators (Summit Altitude tier)
• Creating post-journey reports (Summit Altitude tier)

Communication

• Sending booking confirmations and receipts
• Providing operational updates about your rental
• Responding to inquiries and customer service requests
• Sending traffic advisories via text message (when opted in)

Business Operations

• Processing payments and maintaining financial records
• Verifying driver credentials and rental eligibility
• Managing vehicle fleet and inventory
• Maintaining quality and safety standards
• Analyzing service performance and client satisfaction

Legal Compliance

• Complying with Singapore's Personal Data Protection Act (PDPA)
• Meeting insurance requirements and claims processing
• Responding to legal requests and regulatory requirements
• Enforcing our terms and conditions

3. Legal Basis for Processing

Under Singapore's Personal Data Protection Act, we process your personal data based on the following legal grounds:

• Consent: You provide explicit consent when booking our services and agreeing to this Privacy Policy
• Contract Performance: Processing is necessary to fulfill our rental service agreement with you
• Legal Obligation: We must process certain data to comply with Singapore's laws and regulations
• Legitimate Interest: We process data for business operations, fraud prevention, and service improvement where it does not override your privacy rights

4. Data Sharing and Disclosure

We may share your personal data with the following parties:

Service Providers

• Payment processors for secure transaction handling
• Vehicle maintenance and service providers
• Insurance companies for coverage purposes
• GPS tracking service providers (Mid and Summit tiers)
• Cloud storage providers for data backup and management

Legal Requirements

We may disclose your information when required by law, court order, or government authority, or when necessary to protect our legal rights, prevent fraud, or ensure the safety of our clients and staff.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your personal information.

5. Data Retention

We retain your personal data for different periods depending on the type of information and the purpose for which it was collected:

• Booking and transaction records: 7 years (for accounting and tax purposes)
• Driver's license verification data: 3 years after last rental
• Marketing communications data: Until you unsubscribe or request deletion
• Website analytics data: 2 years
• Customer service communications: 3 years after resolution

After these retention periods expire, we securely delete or anonymize your personal data. You may request earlier deletion subject to our legal and contractual obligations.

6. Data Security

We implement comprehensive security measures to protect your personal data:

• Encryption of data in transit and at rest using industry-standard protocols
• Secure servers with regular security updates and patches
• Access controls limiting employee access to personal data on a need-to-know basis
• Regular security audits and vulnerability assessments
• Staff training on data protection and privacy requirements
• Incident response procedures for potential data breaches

While we strive to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but commit to promptly addressing any security incidents and notifying affected individuals as required by law.

7. Your Privacy Rights

Under Singapore's Personal Data Protection Act, you have the following rights:

Right to Access

You may request a copy of the personal data we hold about you. We will provide this information within 30 days of your request.

Right to Correction

If you believe any information we hold about you is inaccurate or incomplete, you may request that we correct or update it.

Right to Withdrawal of Consent

You may withdraw your consent for us to collect, use, or disclose your personal data. Please note that withdrawal of consent may affect our ability to provide certain services.

Right to Data Portability

You may request a copy of your personal data in a structured, commonly used format for transfer to another service provider.

Right to Deletion

You may request deletion of your personal data, subject to our legal retention obligations and legitimate business interests.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within the timeframes required by Singapore law.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information about our use of cookies, please refer to our Cookie Policy.

9. Third-Party Links

Our website may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately so we can delete such data.

11. International Data Transfers

Your personal data is primarily stored and processed within Singapore. If we transfer data outside Singapore, we ensure appropriate safeguards are in place to protect your information in accordance with the PDPA's requirements for cross-border data transfers.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: